Celebrity Hair and Hair Addiction Disclaimer
TERMS & CONDITIONS
Please read this information carefully as it contains important details about our store policy that may apply to you.
At Celebrity Hair Co., customer satisfaction is our #1 goal. We stand behind the quality of our products. We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand inspected shampooed and conditioned before leaving our warehouse. Due to the nature of our product, and because each individual piece comes from a separate donor, we cannot guarantee hair color or texture. Celebrity hair comes from one donor and Hair addiction comes from multiple donors.
All terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged.
We have zero tolerance for credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send documentation before your shipment is released. If this is necessary a representative will contact you promptly after your order has been placed. This may delay the shipping of your order.
Virgin human hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to give you a good idea of our textures. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. It is part of the fun of buying and wearing premium quality virgin hair. Our hair is beautiful and unique, just like you!
Since we only supply unprocessed virgin hair it comes in natural shades of 1 (Black), 1B (Off Black), 2 (Dark Brown), and 2B (dark brown with natural highlights/undertones). If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully! (Recommended to be done by a professional stylist).
WARING: Refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color! WARNING
All terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. We have zero tolerance for Credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send documentation before your shipment is released. If this is necessary a representative will contact you promptly after your order has been placed. This may delay the shipping of your order.
WARNING: Once payment is made there are no cancellations of order. WARNING
Our business hours are Monday through Friday from 7:00 am to 7:00 pm CST. Orders placed over the weekend will be processed Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected at checkout.
If any product is out of stock, it will be shown as “sold out” and you will not be able to purchase that product. However you can send us an e-mail stating what item you want and your contact information. Once the product becomes available you will be sent a notification, we will not hold product for clients, and the notification is a courtesy to let you know your product is back in stock.
Please note: Prices, specifications, and availability of products are subject to change without notice.
At Celebrity Hair Co. we maintain a very high level of quality assurance. Every bundle of hair goes through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, all sales are final.
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you’ve received a product that is truly defective and unusual we want to hear from you! If you have received any product that is defective you must contact us within (3) five calendar days of receipt of the merchandise. Although no refunds are permitted we will address the quality issue at once. A customer service Representative will provide the customer with mailing instructions for the return of ALL of the product in question. Customers will be responsible for paying costs associated with returning the item to the Celebrity Hair Co. If Celebrity Hair Co. verifies and agrees that the product is defective in any way, Celebrity Hair Co. will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item Celebrity Hair Co. will cover the cost of shipping the exchanged/new item back to the customer. If Celebrity Hair Co. does not validate the product defect issue, we will return the item in question to the customer at our expense without an exchange of product. However we will not accept any product that has been altered in any way.
Celebrity Hair Co., at its sole discretion, may exchange products under the following conditions:
1. Requests must be made within 5 business days of receipt of product(s).
- Any exchange request after 3 business days will not be honored.
3 .We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or washed) in any way.
4. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution.
5. Product must be exchanged for something of equal or greater value. No refunds will be permitted.
In order to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending USPS’s investigation of the situation.
WARNING Celebrity Hair Co. will not resend or refund a package that shows DELIVERED on USPS tracking. WARNING
Celebrity Hair Co. reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.
COPYRIGHTS, Trademarks AND OTHER RIGHTS
Celebrity Hair Co., does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Celebrity Hair Co. will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Celebrity Hair Co. is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Celebrity Hair Co. is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
With the exception of your personal information, any communication or material you send to the Celebrity Hair Co. site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the Celebrity Hair Co. site may be used by Celebrity Hair Co. for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to Celebrity Hair Co. you irrevocably transfer and assign to Celebrity Hair Co., and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. Celebrity Hair Co. is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the Celebrity Hair Co. site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.
PRIZES AND COMPENSATION
Any purchases made at trade shows, or received as prizes or for compensatory purposes are not permitted to be exchanged or returned.
Celebrity Hair Co. reserves the right to approval or withhold approval at its sole discretion.
Celebrity Hair Co. Reserves the right to cancel or change any program without notice at any time.
Note: If you need further clarification about our Terms and Conditions or have general questions please call or email us.
CELEBRITY HAIR CO.
LIVE LIFE BEAUTIFUL